Return & Exchanges

ThriftyWays Returns and Exchange Policy

At ThriftyWays, we strive to ensure your satisfaction with every purchase. In the event that you need to return or exchange an item, please review our policy below:

1. Return Eligibility:
– Returns are accepted within 10 days of the original purchase date.
– Items must be in their original condition.

2. Return Process:
– To initiate a return, please contact ThriftyWays on WhatsApp or call us on 072 356 2313.
– Clearly label the package with order number, + full name number and ship the item to our location:
ThriftyWays
25 Sonia St Gillview, Unit 1
Jhb, 2091

3. Shipping Responsibility:
– Customers are responsible for the cost of shipping the returned item to ThriftyWays.
– Use a reliable store-to-door or door-to-door service to ensure safe and efficient delivery.

4. Admin Fee:
– A 25% administrative fee of the total purchasing price will be applied to all returned goods.
– This fee covers processing, restocking, and administrative costs associated with the return.

5. Refund Process:
– Once the returned item is received and inspected, ThriftyWays will issue a refund.
– The refund will be provided to the original payment method used for the purchase.
– Please allow 14 business days for the refund to be processed.

6. Contact Information:
– For any inquiries or assistance regarding returns and exchanges, please WhatsApp or call us on 072 356 2313.

Note:¬†This policy is subject to change at ThriftyWays’ discretion. Please check our website or contact us for the most up-to-date information.

Thank you for shopping at ThriftyWays!